Table of Contents
For which platforms is the app available?
The app is only available for iOS. A version for other operating systems is currently not supported.
What does “App connection active” mean?
If the app connection is active, this means that the app can successfully check the network status.
What happens if the app connection is interrupted or no connection is possible?
This means that the network connection (Wi-Fi or mobile network) must be checked, as the app is currently unable to establish a connection and no network status cannot be checked.
What should I do if I cannot connect to the app?
This means that the network connection (Wi-Fi or mobile network) must be checked because the app is currently unable to establish a connection.
If the problem persists, please contact support or your account administrator.
Why are the location services necessary?
Location services are necessary for technical reasons in order to keep the app active in the background.
How is my location handled?
Your location is neither saved nor passed on or analyzed. Your privacy is always protected.
Why am I receiving notifications from the app?
The app sends notifications if it has no network connection (Wi-Fi or mobile network) for a longer period of time.
What should I be aware of when flight mode is activated?
The app cannot determine whether your device is in flight mode. Therefore, it will alert you in this case.
Tip: Switch off the app in flight mode to avoid unnecessary notifications.
Can I customize notifications?
Yes, you can choose between normal and critical notifications. Critical notifications are signaled by a sound even in silent mode.
What is a critical alert?
Critical alarms are used to alert you to urgent events, such as low battery or connection problems.
Who is responsible for the login information?
Your account administrator knows the login information. If you need this information, ask them directly.
Why are the battery charge values only approximate?
The operating system (iOS) only provides the app with approximate values for data protection reasons.